***** not a priority for Nedbank

I had 6 **********, unauthorized online shopping transactions go through on my Nedbank Credit card. After the first 4 transactions (which happened one after the other) I reported this to my nearest branch, no further communication. Not two weeks later I had another 2 transactions go through. I then phoned and stopped the card and AGAIN reported the ***** (which they were now unaware of apparently). It is now almost 3 weeks later, and after many emailing the case manager, and MANY phone calls I was promised feedback within an hour... it is now 24 hours later and still not a word.

Is my account with Nedbank not big enough for them to care, or is it just a general lack of professionalism?