***** not a priority at Nedbank

Another bad review. Just an ordinary day for Nedbank apparently. This year alone, there have been several ****-ups, including opening a credit card without completing the process of application, notifying me that my account was closed and I had to go to the branch to sort it out. But when I got to the branch, I was told that there was no block on my account. Tie list is endless. The latest one is that I was a victim of debit card *****. I called to report it to Nedbank as soon as I got the text confimations. When I didn't hear anything from them (no confirmation, nothing!) after several days, I called again. It was recorded in the log that I called but no ***** case had been opened! So now a case was finally opened last week, and the woman who helped me was even able to verify several things e.g. that my card was used without a pin and in exactly which store (about 1500km away from me). But until today, I still haven't received any feedback. It is appalling that Nedbank has this nonchalant, casual attitude towards *****. Even it is has unfortunately become an everyday occurrence in South Africa and the world over, stil...you are a banking institution and I have heard only good things about how other South African banks swiftly handle ***** cases.