***** line non excisting

im so disappointed with nedbank. I have been a nedbank customer for 20 years and only sing my banks praises but when im in need of them they aren't there for me <br> <br> I had money taken off my account on Friday when my card was cloned and when I received the sms I contacted them immediately. I had to cancel my card and then told to call the ***** line to open a case. *** I was told the line is 24 hours . <br> <br> well I have been calling since 5 on Friday and it rings and then says please leave a message so how is that 24 hours when the whole time its been off. I then called in again thinking I had the wrong number only to be told no its the right number but ill put you through only to have the same thing happen leave a message . better yet I go on to my internet banking and I now have a lost card fee of R80 but I never lost my card I still have it <br> <br> thanx Nedbank as its coming up to Christmas and I have no money for Christmas presents <br> <br>