***** in Nedbank

I have a ***** case where funds were reversed from my account. I have been communicating with Nedbank call centre, ***** dept and track and trace. My money is still not back in my account. Nedbank wants me to carry the R15000 loss, eventhough the funds were reversed to a Nedbank business account. Being a client of Nedbank for the past 20+ years, I really expected more!