***** done on my account still no response from Nedbank

On Sunday night on the 3rd of September at about 19h07 pm, I got the worst message one could ever get, a notification to say that a withdrawal amount of R1050 had been withdrawn from my account. I was in too much shock to even think straight, but I realised that my card had been cloned at one of the atm's I withdrew cash from. I immediately called Nedbank ***** division to notify them of this horrifying incident and the consultant advised that there was another attempt of R1500, but STILL to this day 6th of September I have NOT heard back from them! It is sad to know that I am a Nedbank client who has just fell victim to ***** and they have not made me a priority. I don't know why I am banking with them if they can't assist me when I need it most! Is someone ever going to contact me??? Do I just need to go back to banking with FNB? I can't sit like this while no one gives me feedbac**** Not on!