***** done on My account and got pathetic assistance from agents

My name is Sefred Mkhipheni Dlomo. Cellphone number registered with Nedbank ***. Yesterday on the 21-06-2020, my card got swallowed by the ATM in Lenasia Extension 8 engine, protea Avenue. Immediately I called the Nedbank Call centre to block my card, while standing next to the ATM so that no one will be able to go in or pull out my card or something, the agent assistancing told me not to worry, no one will be able to draw from my card, to relax, everything is fine, I only have to make another Nedbank card at My nearest Nedbank branch tomorrow 22-06-2020. I was so happy that I could trust that my bank could protect me, little did I know.

I got home 15 minutes after the incident and I received an sms that someone withdrew R2000 from my account and poured petrol of +R500 in my account. I was so disappointed and frustrated at my bank, promised that I was protected and safe but just to find out it was all lies. As a customer I followed the companies procedure and what happened was not my fault.

So, I called the call center again, spoke to Team Manager Lindi Nyide, who also confirmed that I called in to block my Nedbank Bank Card, as it showed on her system but the problem is that they cannot find my call that I made in the morning but then how can they not find the call but the system shows that my card was block and the name of the agent who blocked it(Not my problem) Clearly ***** was done on my accounts by the agents, judging from the service I received and lake of concern and on top of it, it’s not my problem that ***** was done on my account under their protection, she then transferred me to ***** department for assistance where I spoke to Marvin Johnson, an agent who clearly doesn’t know customer service nor knows how to speak to it’s customers. He told me that, he’ll create a case and I’ll get feedback within 3 weeks, i told him that I’m not happy with the turn around time, I need feedback and my money back, as it’s not my fault that my money got ****** out of my account, while under their protection and when I had already called in to block my Nedbank card. After staying an hour on the card he then promised me that the ***** Manager Daisy Mnguni will call me and will receive the case number after the call. After the call I looked through my messages and to my surprise Marvin did not send me a case number at all.

I want my money and I won’t wait for 3 weeks for it. No one in their right minds will wait for 3 weeks for their money in this Covid19 pandemic, if assistance is not given, I promise you, I will take this further than this. If Nedbank thinks that they can play with old people because they think they stupid and clueless about everything , then you have another thing coming.

Your response will be highly appreciated and will wait for the *****s manager Daisy Mnguni’s

Kind Regards SM Dlomo