***** Division

I recently got an sms notification stating that R99.99 has been debited from my Current account. Today I phoned the Nedbank customer care. I spoke to a gentleman who transferred me to the department that reverses debit orders. I spoke to Musa and told her that I never authorized such debit, she then put me through to Segri (Snr Agent on the Floor) who basically repeated the same message. She transferred me to the ***** division, who didn't answer and the call went to voicemail.<br> I phoned the 2nd time and was assisted by Thando, who was of more help than the previous 2 ladies. She gave me a ***.<br> <br> Apparently its procedure for them to put a \Request Stop\" on unauthorized debits, however, they charge you R48.00 monthly for 3 months for this service.<br> <br> After researching, I found that this is a well known **** and yet one does not get assistance when they fall for such."