***** crime- no response

27/12/2015- I received notification that money had been taken out of my cheque account. I contacted the number on the back of my card- they could only cancel it. I wanted to lodge a case forthe *****- I was put through to the '***** department' and I had to leave a voice message!!! No one ever called back. I called again on Monday. I was finally given a reference number. To this day 04/01/2016 I have not had any emails no phone calls no response to this and of course I haven't recovered my money!!<br> What else must I do?? The crime was committed and now I must just wait until someone decides to investigate??<br> meanwhile my money has been taken???<br> This is absolutely unacceptable!!<br>