***** committed on my account

Good Day.<br> I am typing this complaint with great sadness and disappointment in Nedbank as they committed ***** on my account with out my knowledge by running a debit off of my account without my knowledge and without consulting me regarding the debit order which they processed on my account on the 09/12/2015 and after contacting the call-center and consulting with numerous agents I finally got answers as to why the debit was processed on my account and i received a follow up call on the same day to find out my concerns and I explained that I deserve to be compensated for my time spent on the call and for the money I spent on the call and for the debit to be reversed and was then given a reference number - *** - and was told that I would be contacted shortly with feedback however no-one has contacted me as yet since the 09/12/2015 and I am still waiting for a callback and the debit was reversed on the 15/12/2015, it took six days for the debit to be reversed yet again no contact was made with me informing me as to the outcome - which is TOTALLY UNACCEPTABLE and UNPROFESSIONAL, and we are to trust the banks with our money but we receive such poor service.