***** commited on my account

I on the 11th November 2022 at 12hrs 22 I tried to report a ***** in my account. The person assisting me who was referred to me by an call center agent Ntombi was not helpful. she told me there is nothing she can do as it is a debit. I told her I did not authorize that and she said. Sorry and put the phone down. The company that took money took another R49999. 00 the next day the 12th November 2022 I was numb as i did not know what to do. On Monday after again calling Nedbank Yerishmaa at ***** department helped me by suspending the account so that no transactions should happen again and advised me on what to do. I feel if the lady at the ***** department should have suspended my account then and advised me what to do I would not have lost the R49999. 00, I request Nedbank to take the full responsibility of my loss and re imburse me the money lost. Note the case is at the moment with the police and ***** department at Nedbank

Thank you

Zanele Adams Radebe