***** case pay out

<p>I would never in my live, refer NEDBANK to anyone! When you need their help in assisting you, the client is wrong. <br /> I opened a ***** case with NEDBANK 5 weeks ago. They withdrew R5000 from my account within 2 minutes by swapping my card. As I stood there I immediately called the bank to stop my card! The whole ordeal until my card was stopped took 10 minutes. Went to the bank immediately to open a ***** case.</p> <p>I phone them week after week to hear how and when I will get my money back, no call, email or sms was sent to me! Then only to hear it has been declined because I took to long to stop my card!! I reported it to the complaints department, where they sent me the report only to see that according to them my password was compromised ( my mistake) and therefore not the bank's problem!!!<br /> <br /> They said of I want to take it further, take it to the ombudsman!!!<br /> There is no way that I will ever trust my bank or refer someone to NEDBANK ever again. Why do they have insurance then NEDBANK</p> <p>A friend of mine was paid out within 4 days at FNB for the same insident!</p> <p>R5000 may not be a lot to them, but makes a huge difference in my life! </p>