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Shane S

1 reviews | Active since Jan 2016

31 Jul 2017, 11:44

***** Card Dispute

<p>I have been trying to get hold of Nedbank regarding a card dispute since June 14th. I made a purchase via the I-Pay service ( http://instanteft.i-pay.co.za/) of R12,597.00 on the website: https://www.superstore.world/</p> <p> </p> <p>Only to find out later the owner has decided to run away with peoples money and not deliver any of the goods purchased. The site was shutdown for a short while pending a ***** investigation and then put back up. I have still not been able to contact the site owner after 2 months.</p> <p> </p> <p>Nedbank has been reluctant to reply to my countless emails trying to solve this matter. I was also assured by I-Pay that the money would be recoverable from Nedbank and they would assist in the matter, but it seems they too are just sticking their heads in the sand and hoping this issue will go away.</p> <p> </p> <p>Please can I get some resolution on this matter.</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply31 Jul 2017, 11:58
Official

Dear Shane

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team