***** .. by the time the department gets the paperwork the money is gone

<p>on tuesday last week my card was taken i dont know how the guys got my card and pin. R3667 was used on purchases and bank balances, ***** department said my card looks like its been taken i said stop the card. I couldnt find my card earlier in the day so i moved my money to my other account thinking i may have misplaced my card and after the call i had card stopped. Wed morning i went to nedbank east gate i filled out the forms to open a ***** case and today the ***** department wants me to fill out forms again because he said its faster then getting them from the branch .. but i have customers as i work for myself im a busy person but now i ghave to go get more forms and fill out more forms .. my mom passed in august my dad is a pensioner he has R300 to his name and while we sitting with no money the branches havnt sent paperwork to the relevant places and im starting to get very frustrated with nevdbank ***** department. I want this sorted out and i will be changing banks. I get no interest on my accounts which i could live with but this poor customer service when someone does transactions to have reversed seems to be harder than pulling teeth. </p>