***** ATM Cash

Good day, I had a R 1500 withdrawn from my credit card which was not me. My complaint is the following, I am 100% sure that nobody, assisting customers in the branch & call center, knows how the ***** division process works regarding the above issue. <br> The incident happened on the 29/9/15, I went into the Sea Point Kloof road branch on a Sunday a week later, & they told me I have to come in again the ***** division is closed, when they should have made me fill in the form and faxed it off. I went into the Kloof Road branch again but it was 30 days after, but the consultant filled in the form and faxed it off.<br> I received an email with the following REMI *** JobID: ***/ & what that means I am not sure. I have not had any response as to what is happening with this query & I went back to Kloof road where I sent that exact email a week ago so that they can follow up, and nothing. <br> <br> This is very disappointing. <br> Charlotte