***** and misinformation

<p>I received an overpayment for a deposit. The customer requested a refund. I was only prepared to do the refund once the funds had been cleared in my account. I was told by the Hout Bay branch manager that once the available balance on my account included the payment the funds had been cleared. When I checked last night the available funds did not include the payment. However this morning the available balance did include the deposit so I made the refund. Promptly the original payment was reversed. Unfortunately I do not have a screenshot of the balance sheet indicating the available funds. Clearly, as I suspected, it was a **** and I acted in good faith based on information I had received from Nedbank. Nedbank claims that an EFT cannot be reversed. That does not seem to be the case with some other banks.</p>