***** and false advertising

I notice that it is becoming a trend for Nedbank to close or block accounts without refunding any amounts. When requesting answers, they use simple excuses that you are blacklisted and even after following up with Transunion proofing that I am not blacklisted, they just ignore the query. After 3 weeks and still no feedback or the balance of my account paid out. I would like to warn people of Nedbank's false advertising and once the money is paid into a Nedbank account, guaranteed that you will never see it again. This is *****, as my clients can proof that they paid the money to my Nedbank business account and was not returned to their bank accounts as Nedbank claims.