*****

Good day

i am very disappointed with the service from Nedbank, i did a cash send from my own account to my own sell number, went the very next day to draw it out and it said the fund were drawn already, when i called your call center the guy confirmed which atm it was drawn at and i advised him that is ***** and he could not assist.

Yesterday i did a cash send again from my account to my number and when trying to draw it out this morning i had the same issue!! when i called the consultant was helpful and said she would open a case for a refund.

I want the money back from my cash sends nedbank has the means to investigate but you guys do not assist at all while our money is ******. after saying you would give me feedback in 48 hours and provide a refund, i get an email from Mary at complaints asking for the amounts and dates i also provided the voucher numbers, 3 days later after following up i am sent dates that the vouchers were redeemed. i also found this out telephonically therefore i opened a case (991491) this is *****!! i want my money paid back, you people have cameras at the ATM's go and see who took my money! i will not stay with a bank that lets a client get ******