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navasha M

1 reviews | Active since Oct 2015

29 Oct 2015, 04:29

*****

Good day,<br> I started banking with Nedbank from February 2015.A Cheque Of R1632 was deposited into my account on 19 Oct 2015.On the 20 Oct 2015 received and sms that R1000 was debited & Available funds were 0 & current R579. Called into the help centre & queried(ref PLZ250403) the agent advised that R1000 had been debited in April as well, dealing with a personal loan.This personal loan was taken over 10 years ago & went under debt rieview for my accounts incl Nedbank.At No point in time was I advised that money would be debited, not R1000..lol.I'm an unemployed parent. Went into the branch as I was furious and wanted a refund asap,As I never signed any agreement..Nothing. No even confirmation that the money was paid. ITS *****.A manager assisted me & said she can't guarentee that it wil be refunded as there's nothing they can do from they side.I have all statements & need help ASAP...As this money is needed as a deposit to rent a cheaper place. I would really appreciate your help.God bless

0
Replies (1)
Nedbank
Nedbank's reply01 Nov 2015, 18:31
Official
Hello NavashaM,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team