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My name is Moses Ndleleni .I am a Nedbank account holder. On the 25 Feb 2023 at 12:00 a transfer of R4400 + another R16 was transferred from my account to an unknown Capitec account . I then called the Nedbank customer care and was given reference number ***1. I was then advised to go to the police station and open a case and return to the branch the 27th Feb to submit the documents ,when I arrived at the branch ,I was connected to the ***** department ,was then advised to email my case number ,please find as follows : CAS 581/2/2023 Det S Mtshizana ***. What I want to know is how the funds were transferred ,as this is a new card that I made on the 14th Feb,also the account has no active cellphone banking or internet .The only way I would be able to transfer money is if I physically go inside the branch and I did not, I have been set from pillar to post ,can I please get assistance .