Fraid by Nedbank employee

I transferred R17000 with my Nedbank app to a wrong account number,it was on a friday 11.December 2020.and I went to Johannesburg CBD branch to report the matter on Saturday 12 December.A gentleman told me he has reversed the transaction and the money will be in my account by Monday,14 December 2020. By Monday the money had not reflected and went back to the same branch,same gentleman and he told me that the delay is at the head office and I should expect the money any day. On the 23rd of December i went to Nedbank Mmabatho branch as I was now home,reported the matter again and was told the money will be on my account within an hour.On the 24th of December,I went to Mmabatho branch again and that's when the manager noticed that there is some ***** as the.money has been withdrawn. Its stressing because that money was for my kids clothes and my debits.Can I please find help as this Christmas is just a sad one for my family.