Formal Complaint — Unauthorised Use and Harassment via Phone Calls and Messages (Ref: CCM ***)

I am writing to inform you of a formal complaint regarding repeated and unacceptable phone calls and messages sent to my mobile number, which is being used in error by Nedbank in relation to loan and credit card applicant.

Since 2025 I have received numerous calls and SMS messages intended for another customer. I have informed Nedbank on multiple occasions that the number is incorrect and does not belong to their debtor, yet the calls and messages continue. My number has also been shared with debt recovery agencies / lawyers, resulting in repeated contact both during and outside normal working hours. This conduct is causing significant distress, disrupting my daily life, and constitutes an invasion of my privacy.

I previously reported this matter via your complaints line (Reference: CCM ***) and was assured it would be resolved. Despite those assurances, the unwanted contact continues. This ongoing failure to correct the data and stop third-party contact is unacceptable and raises serious concerns about Nedbank’s data-handling, verification processes, and compliance with applicable privacy and debt-collection regulations.