Formal Complaint Regarding Service and Interest Rate Query

I have been a client of the bank for more than four years; however, my recent experiences have been extremely frustrating. The online chat system, in particular, has been very inefficient. On multiple occasions, I have explained my query to a consultant, only for the session to be disconnected, forcing me to start the process all over again. This has made it very difficult to receive the assistance I require.

For some time now, I have been trying to get in touch with a consultant to discuss my interest rate, which I believe is excessively high. Despite several attempts, I have struggled to speak to someone who can properly assist me with this matter.

I chose Nedbank over several other available options, and it is disappointing that the service has not met my expectations. I kindly request that a consultant contact me as a matter of urgency to review and discuss my account and interest rate.