Formal Complaint Regarding Misleading Information on MigoaL Card

I am writing to formally raise a concern regarding the MigoaL card I was issued. I was informed that I would receive cashback benefits if I did not settle my existing loan with Nedbank. However, I was never advised of the critical terms and conditions attached to this offer—specifically, the requirement to deposit R5,000 into the account or to switch my salary to Nedbank.

None of these conditions were explained to me at the time, and I feel that the information provided was misleading and incomplete. This experience has left me extremely disappointed and frustrated. To make matters worse, the card now reflects a negative balance of R100, which I was not expecting.

This situation has left a bad taste in my mouth, and I am now reluctant to engage with Nedbank further, even if I had considered switching to your services. I believe this was a serious miscommunication and a breach of trust.