forex payment not processed

I submitted an outward transfer on 4th March. It has not been prprocessed and I have not been contacted.<br> <br> It should take 4 days. It's now 2 weeks. <br> <br> I do the same transfer each month. <br> <br> No excuses. Now they will reprocess at a rate that has worsened.<br> <br> It ridiculous and the call centre cannot give answers as to why it hasn't been done. <br> <br> I am.not prepared to lose the exchange rate because of incompetence