Forex department

Nedbank Travelcard division, particularly the Cresta branch, should be avoided at all costs. I was given the wrong information regarding my pin, and I could not use my card in the UK. I was forced to draw cash from my credit card at great cost. I was promised a refund of my commission which was later refused. There was no attempt by Nedbank to pay compensation for the difference in exchange rate or fees incurred. I have just been ignored despite dozens of emails, whatsapps, and social media messages. No responsibility was taken by the guilty parties. Some of the staff no longer are in that department. Nedbank has insurance for these cases. The decent thing would be to compensate me and an apology for the appalling service and attitude.