<p>For 5 years now money is wired to me from the USA once a month. When the money is wired the company in the US can elect to wire it in US Dollars or ZAR. <br /><br />Every month a trader would call me and we nogciate a rate once the money is in South Africa.<br /><br />About a year ago, I once elected to wire the money in ZAR to see how that works. They do an immediate conversion. I did not like it, it took an extra day or so to reach my account and I could not negociate the rate.<br /><br />So ever since I made 100% sure we wire in USD.<br /><br />Yesterday I called Nedbank Global and they sais my money does not reflect yet. This morning I called and the lady had some soppy story about how it went through another bank and the rate was determined already and I cannot negociate a rate. <br /><br />I got around R12.64 on the dollar and today it stands at R13.24 to the dollar. Even if I got R13.05 negociated I still lost R0.40 on the dollar. The moneyh was wired on Monday.. Even on Monday the R/$ was around R13.11 <br /><br />THIS NEEDS TO BE INVESTIGATED !!!! Somewhere I'm being *****ed. If this is not resolved to my satifaction I will move ALL my accounts to another bank and myimmediate family as well. I'm shaking that is how mad I am !!</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
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