Forex

I arranged for forex - get to the bank and nobody can help me. people are sick and on annual leave. In the same breath I am told that someone will be there tomorrow. They offer call branches in the Helderberg area " i'm sorry sir nobody has forex" it is more a case of nobody is working. Tamsyn calls tygervalley and they have but I was and am not prepared to go there because I arranged it with the somerset mall branch. She informs me that she will contact stellenbosch branch and let me know and its 3 hours later- no contact. tried to call both branches, get through to the call centre - they inform me that the phones are just ringing at the said branches. in this time the rand/pound has fluctuated almost 80c and I was prepared to not ask for a better rate if they had accommodated me this morning. I find the level of service disgusting! I have to beg you to spend my money with YOU! so even if you bank with nedbank, go to standard bank if you want a better forex experience and a better rate on your travel card.