Forein exchange funds returned

My brother sent money from a UK bank to my creditcard account on 12 September to pay the outstanding balance. I contacted the forex department on 13 September and was told the funds would be deposited by my branch. I found out today that my creditcard account is overdrawn by R800 and I have penalties and blacklisting. I was told that the number used in the swift transaction was incorrect yet this is the same number used in the same successful transaction in May which is the card number. The returned funds have resulted in penalty fees. This is shocking service and I will need to goto another bank. I need all penalties reversed until such time as when another transfer is made.