Foreign ITT from hell.

Foreign ITT Department. Was meant to receive to payments from Finland, but the sender used the incorrect name. I found out the money was sitting with Nedbank by calling the call centre. Upon hearing the name was incorrect, I asked them to return it because it was wasting time just sitting there and i needed the sended to resend it ASAP. The agent on the line said she would call me once she could get a reply from Foreign ITT. I should have asked for a tracking number for the call, because when i called the next day they had no record of the call. Today i was told the same thing and that i would be called immediately once he received a response from ITT. After not getting a call the whole day, I had to follow up again only to find out that they are only now doing something. In the meantime i was counting on this money for month end but i am now severely put out because of Nedbank's inefficiencies lack of knowledge of their processes and what can only be too lazy to respond. This whole process could have been speeded up if the call centre knew what they were doing from the beginning. If i was told at first that the quickest option was to make sure the funds were returned to the sender, instead of waiting for inefficient bureaucratic processed to run it's course.