LE
Lindsay E

1 reviews | Active since May 2012

13 Apr 2016, 07:59

Forcing you to remain a client

Nedbank - one is able to open an investment account via the online banking application, yet if you want to close it, you need to go into the branch.<br> <br> This can only be a cheap shot of attempting to keep you as a client as no one wants to go into a branch these days and stand in long queues. <br> <br> If you're able to open it online, you should be able to close it online. <br> Or at least via the call centers. Just pathetic! <br> Nedbank, please don't claim this has something to do with SARS or FICA. <br> <br> Will add this to the list of why I'm leaving.

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Replies (1)
Nedbank
Nedbank's reply13 Apr 2016, 08:07
Official
Hello lindsay001,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards
Client Experience Team