Forced to visit Nedbank during lockdown.

I have been banking with nedbank for a while and have been using the 'old' nedbank app. I have since moved to the new nedbank money app and had forgotten my password. I was able to login to my old app that evening but am not able to since. I was directed to the nedbank ID site and I am able to login. When I return to the money app or even on my laptop online banking forum the error message reads : Your profile is locked call the bank. When I do call after spending quite a bit of money waiting on calls, the operators seem to be unable to rectify this matter without me entering the bank. With the lockdown I am not only forced to but hesitant to leave my residence for whatever reason.. I do understand this was a foolish mistake on my part however i am unable to make online purchases, transfers or payments. My wife is nearly 9 months pregnant and this is not only a disadvantage to my household but a risk to my health.