For urgent attention

Greetings

I’d like to express how dissatisfied I am with the service I’m receiving for my claim for shortfall cover I have with Nedbank Insurence

The process is unnecessary delayed because of individuals that doesn’t want to account to their responsibilities

I’ve made the claim long time ago and I signed AOL last week Tuesday to my surprise that the payment is still awaiting authorization from the manager til to date

My assessor of the claim is not responding to my emails and is not updating me with anything she’s just quiet Simangele Nthoba

Not to mention the bad service I receive from your customer care agents some transfers me back and fourth, Nendzi just dropped the call while I needed an assistance from him

This process is very frustrating and not fair, we take Insurences for times like this not knowing that we going to fight to get the assistance we need that we paid for, for years

Regards