Fooling customer's for money

<p>Nedbank branches are wanting make money out of their customer's. My card was retained by the self service terminal. I immediately went into the branch to report. At no point did the teller agent advise that i can collect the retained card. I was told that i need to wait for the new card to arrive. Yesterday i received a call from the branch telling me the old card can be collected.. Now i have to pay for a new card due to your agent failing to listen to their customers. Best part was when i was told i can just destroy the new one!! Really!! Why would i pay for something and then just destroy it afterwards.. Nedbank always finding ways to get more money out you!!!</p>