Flawed Garage Card process

I have been trying since Saturday to arrange a garage debit card for my son in Cape Town off my optimum cheque Account. A wait of over half hour for a form/information at the Grove was unsuccessful as I no longer had time to sit and complete an online branch application.<br> Three phone calls to the call centre and one to your customer services centre have taken over half an hour with no result. A 22 minute wait and it can be done online(?) I can call Menlyn (usually engaged) or go in ?<br> My question.. Can a debit garage card be arranged for my son on my optimum cheque account. If yes. Costs and information required. Why does this have to be so complicated?