FIXED DEPOSIT *****!!!!! ***

I sent many many repeated emails to Nedbank to which I received no response- of course.... Now today get told an extemely low interest (fixed deposit) rate product has locked in my money again for another 2 years when I was told it would go into my 32 day notice account on maturing. There was no message sent alerting me of this, and upon phoning today on receiving SMS saying "thank you for opening Electronic Fixed Deposit", they say that even though I'm phoning same day they cant change it and I must pay R2000 as an early withdrawal fee on the now new fund my money was put into.