fix your atm's

I tried to withdraw cash from nedbank atm but my card just fell inside the atm. On my inspection of the atm I realised that the flashing thing that holds the card when you insert it was not there and the atm was not alerting the user'sthat Iit's out of order.<br> <br> I then decided to go to Moruleng to sort this out. To my surprise I was told I will be charged for the card replacement. I objected this as it is not my fault that my cardwas swallowed by dysfunctional nedbank atm. I was told by the branch manager she was gonna talk to the person who service the arms to find out if there was any problem with the atm. When I went back to collect the card she told the person who service the atms told her there was no problem with the atm which meant the charges will stand. <br> <br> This ****es me off because it basically means I am lying which I am not. I WAS TOLD THE BRANCH I OPENEDMY ACCOUNT AT IS THE ONLY BRANCH THAT CAN REVERSE the charge. Now tell me since i opened my account in durban does this means I have to go to durban for this to be sorted out? I need these charges reversed as I feel cheated by nedbank. <br> <br>