first time dealing with NEDBANK and i'll never set foot there again.

on Wednesday the 4th of October I went to make a cash deposit at one of their ATMs at the northgate branch after the whole process and inserting the money the ATM gave an error message and wrote that the money should come back but it didn't so I waited for a while then I left my colleagues there just in case it comes out then I went inside their "service champion" told me to sit down the money won't come out.

so I sat down for about 10 minutes then they called me the lady told me that she will send an email to ATM team then update me. today Friday the 6th I went back again then this gentleman who seemed like a superviser took a copy that the lady told me she had sent to the ATM and went away with it then when he comes back he's told me that this kind of matters take up to 48hours but 48 hours had already passed then he promised that by close of business my issue should be resolved, I asked for a number so that I can call them and do a follow up.

when I called 2 hours later the lady I talked to had no idea why I'm calling her then she transferred me to another one who told me that she is a team leader and promised to call me back. she called around 16:52 and told me that the money still hasn't reflected in the account of the person I was sending it to and that she sent an email to the ATM team...all of these after I've explained to them how urgently this money needed to be received by Friday. then she tells me that they will look into it tomorrow or Monday.

I am so disappointed with their service and the fact that they keep selling me sweet nothing that makes me angry. all I want is my money back R2800 is a lot of money for a bank to be fooling around with me like this.