First time customer and already the service is bad

Good day

I app**** yesterday for a new card, i have sent emails requesting assistance but no feedback has been given. I moved my Salary from Capitec to Nedbank thinking this will be a better option for me but seems i was wrong. I need to know what plan i am on as i qualify for Platium but the email i received says a Gold Cheque card. I also requested for my card to be delivered to my work address and not my home address. I also app**** for the overdraft option and was unable to upload my ID as it kept giving error. I requested an email address where i can send my copy to as i wont be able to go to a branch. my payroll closes on the 7th and if i cant submit all the correct details then i will rather just cancel this account and keep my capitec account or will go elsewhere. Please can i have this resolved today