First interaction with Nedbank - Disappointing!

I app**** for a Nedbank credit card on 8th May 2021. All documentation was sent through and accepted on 10th May 2021. I did not receive any further correspondence if outcome until the 23rd May 2021 when policy protection plan documents were emailed to me. I called the Nedbank call centre to enquire on this and was told that a credit card was approved and is at their distribution centre as we speak. I had immediate fears of impersonation *****. I have called at least 11 times since then with all agents giving me the exact same explanation. I called in today at 10am and asked to speak to a manager. I have not received a call as yet. I am very disappointed by the unprofessional manner in which this application was dealt with.