GC
Gerard C

1 reviews | Active since Mar 2009

06 Jan 2019, 14:43

Find another Solution Provider

The Nedbank payment device for small "businesses' and as a payment solution sounded great! So I filled in the online form and heard nothing for days... I contacted them via their online form again, still nothing... So I phoned and left a message as no one could help me. Four days later I get a call back, telling me it will take one to two weeks to process my application and get the device delivered... The competitor delivered my payment device within 22 hours of me ordering! Well done Yoco!

0
Replies (5)
Nedbank
Nedbank's reply06 Jan 2019, 19:28
Official
Dear Gerard 
We have noted your concerns.  Kindly note that a Resolution Manager will contact you during business hours. 
Regards 
Client Service Support 

Best regards,

GC
Gerard C's update07 Jan 2019, 08:11
Reviewer Update
Let's see if that happens? Look at the above as to how long it takes Nedbank to do anything versus your competitors! Nedbank - you FAIL!
Nedbank
Nedbank's reply07 Jan 2019, 08:15
Official
Noted.

Regards 
Client Service Support 

Best regards,

GC
Gerard C's update07 Jan 2019, 08:37
Reviewer Update
Nedbank rep****, but made it private and no name... --------------- Official private business reply Noted. Regards Client Service Support ---------------
Nedbank
Nedbank's reply07 Jan 2019, 08:57
Official
Noted.

Regards 
Client Service Support 

Best regards,