financial institution hell bent on pushing its client into financial distress

I was granted my second bond by Nedbank this year. What was supposed to be a celebration was only a beginning of a nightmare.

Upon registration of the property I advised Nedbank that the bond will be paid by my employer therefore they shouldn't debit my account.

I was given the relevant information for my employer to use for payment and it was actioned, however for the second month now Nedbank is hell bent on debiting my account which means I pay for the bond twice.

When advised of this inconvenience, I am arrogantly told to withdraw the money from my excess account which takes days to reflect on my main account, as a results my debit bounces.

Where do one find the time to always go into their useless branches.

This month alone my medical, car insurance bounced and I was a sick child. I don't not understand the persistent incompetence.

I wonder if their plan is to deliberately mess my credit profile.