Financial advise( Disappointed)

After receiving excellent service from Bulelwa (sales consultant). I was refered to Mohau with regards to a transaction I needed to do. At first he asked me why I wanted to do the transfer that I wanted to do, I responded knowing that he'll advice. Instead of assisting me he ended up telling me that he's not a financial planner, he's a assistance financial planner. I am angry, very actually. He actually said that he's doing me a favour, because he could have made the transfer and keep quite. I told him that when clients walks in, we don't know who is assistance's and what's their job description. Sis Bulelwa didn't say I'm doing you a favour, she did her best to assist me. Sometimes when we go to branches we are the to ask for help and assistance. If I knew everything I wouldn't set s foot in a bank. When I walk in to a branch I am there to ask for help not demand it. I am VERY ANGRY ABOUT THE RESPOND I got. Aren't employees there to assist us rather than give us attitude and do us favours? I am not pleased about the treatment.