Finally got assitance after months

I had an issue relating to a First Car Rental transaction which was debited twice from my account. I reported this to Nedbank Card Holders' dispute, but they did nothing to resolve until I posted a complaint on Hello Peter. The situation was then promptly handled by Nicolas GOVENDER and Ashraf Abrahams and resolved. But it's really a shame that nothing was actually done by Nedbank until I posted my complaint on Hello Peter. Next time, I will go directly to Hello Peter, which is much more efficient than the Nedbank customer support and cardholders' dispute websites.