JB
JILL B

1 reviews | Active since Sept 2009

22 Jan 2018, 11:48

FICA - you locked my account with no notice

HOW DARE NEDBANK FREEZE MY ACCOUNT WITH NO NOTICE AT ALL. Since then we have provided every document we have regarding our Home Owners Account (small business). Nedbank FICA does not understand that for companies registered before 2008 (old companies) the FICA documents we can provide are different from those for new companies. NEDBANK YOU HAVE EVERY DOCUMENT THAT WE POSSESS. ALL THESE DOCUMENTS ARE WITH CIPC TOO. I have registered a complaint on Nedbank complaint CCM ********** 0, but our consultant is away today. I need this escalated. THIS IS AN EPIC FAIL.

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Replies (1)
Nedbank
Nedbank's reply22 Jan 2018, 12:03
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team