FICA sms and call

I received a call from a Nedbank consultant about a week or so ago stating i should go to my nearest Nedbank for FICA verification of my account etc. I go to the Nedbank, Northgate Mall, wait 10 minutes to see a consultant! There were 2 agents free but apparently they only handle deposits! why cant Nedbank Northgate Mall be like Nedbank Greenstone Mall whereby all the counter agents handle ALL queries!!!! So when my number was finally called upon, the lady at the counter states that i am FICA compliant and only need to renew in 2019!! really?? today, 22 February 2018 i receive a sms stating i must go to a Nedbank branch to verify my account details in line with FICA!!! what is going on?????????