QB
Quintin B

1 reviews | Active since Apr 2017

21 Apr 2017, 13:48

FICA process taking forever

<p>Really disappointed in the extreme slowness of the service at head office. I went to FICA my account at my nearest branch a week ago. I need my account this weekend and when I checked my balance today, nothing changed. I called the branch and they told me that Head Office still needs to FICA my account! SERIOUSLY!!! How long can that process take to complete. Really disappointed in Nedbank and I'm considering moving to another bank if this is not fixed by the end of the day!</p>

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Replies (1)
Nedbank
Nedbank's reply21 Apr 2017, 15:07
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team