FICA Process Repeated Twice with No Explanation – Extremely Frustrating!

I completed the FICA process for my MFC account in July, only to receive an email two months later telling me to FICA the same account again.

When I contacted the bank, I was passed from one consultant to another, and no one could explain why I was asked to redo something I had already done. It’s incredibly frustrating to deal with such disorganization — especially after taking the time to follow their processes the first time.

This is unacceptable and reflects very poorly on the systems and communication at this bank. I expect clarity on why this happened, and confirmation that my account is now fully compliant — without having to go through this again!