Fica problems through Nedbank.

Around Feb 2023 we went into Bedfordview Branch to fica our account. Then to find out in Sept fica was not done. Letters to BManager on 3rd, 9th Oct 2023. We were told everything was fine. Then in December I found out account still no fica done. Sent letter 12th Jan 2024 asking what was going on. On the 23 Jan 2024 my husband and I went in to ask what is going on. A young lady called Happy helped us, then we find out there are now extra balances. I attempted paying and was unable to get it right. Went into branch on an amount of R12.50 and R17.10 they wanted to charge an extra R80.00 plus R2.50 per account to cancel in the branch. I then called 1/2/2024, spoke to Tashina Naidoo and she assisted me with correct name details. I would like to advise my husband Ken opened his savings account with Nedbank around 1990. I opened a small account 2006 / 2007. When we moved to Jhb in 2004 I went into Nedbank Eastgate to change address etc, we also moved our account to Eastgate branch. Unfortunately we had no end of problems with that branch as well when it came to fica docs. As I had, had previous dealings with Bedfordview we then went there. This is very disappointing to be treated this way, especially since promises made by Nedbank via the media.