FICA personnel not properly trained

<p>I recently moved from Benoni to Klapmuts in the Western Cape And staying with my friend on a farm. A month ago I started to visit the bank in Paarl to change my adress with documents they needed for FICA. The documents were a letter from my friend that I am staying with her, a certified copy of her ID and her original ID. The bank said they could not help me and that I need a letter from her that I am working and staying with her, which is not true. So I returned home and trying to find out what else I need to change my address. I once more visited Nedbank in Paarl to take a letterhead from my friend as she has a duck farm as that they told me could do. Once more the Nedbank at Paarl did not help me. The manager said she will come and visit me on the farm to confirm that I stay here. What utter nonsense. How would she in anyway know it is the truth then? As I have a small business I also have such account with Nedbank as I sell small beauty items. On the website of Nedbank it states that I can also present a short term insurance document with my address on. So off I went again just to learn that Iwyze insurance is not allowed as it is related to Nedbank. Then I visited Nedbank in Somerset West when i had to go there for business. There Bernie Cloete told me that I must get an address affidavit from the police to confirm my staying on the farm. So I did. So with big hopes I went to Stellenbosch Nedbank where they changed my address for my personal account but still told me they cannot tell me if it was going to be accepted. They refused to change my business address as I need SARS documents and audited statements. My business does not nearby do enough turnover or profit that I need to give in statements. As far I know and on the website of Nedbank FICA rules it states that a sole proprietor is the same as an individual. So at the end it is not changed. I need this address changed as I need to register with PayFast to be able to offer instalments for clients who cannot purchase at once. So my small business cannot proceed without that. I cannot proceed with the website as people will be able to apply for services of PayFast from the website and until then I don't have an extra income to support myself. I cannot advertise due to this fact. So the business i plan to make a living from cannot perform. What a disgrace!!! </p>