1 reviews | Active since Jul 2016
FICA mishap cost me a fine!!!
<p>Pure frustration is all I can say! I requested a bank statement as proof of address to renew my car licence. When the gentleman at the enquiries counter handed it to me I saw that they had made an error when capturing. The house number and street name was correct but they entered the incorrect postal code for bloemhof. I have no idea where Schweitzer Reineke comes from but I am in Bellville, Cape Town. The gentleman told me he cannot help in correcting it because I need to follow the fica process again. I was so angry because how on earth can I be inconvenienced for an error in capturing. When I asked to speak to his team leader she refused to come out and just told him that she wont be able to help me. I the client did my duty and produced my address documentation and some clerk must be made accountable and a senior official must be able to override! I refuse to believe that nothing can be done as mistakes like this can easily happen. Now I risk paying penalities for late renewal as my licence expires on 20 January 2017. Note that I am already within my21 day grace period. I have no other accounts to produce to the traffic department because my husband owns the house we live in and he is currently abroad. Utterly disappointed in this shocking service. If this is not sorted then the least the bank can do is pay my licence renewal penalties!!!</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
I was assisted by Nicolas Govender. I am pleased with the manner in which he dealt with my complaint as well as the branch manager Lulu. Thank you
I was assisted by Nicolas Govender. I am pleased with the manner in which he dealt with my complaint as well as the branch manager Lulu. Thank you
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
I had to query this once again. I made contact with Nicolas as my health has taken a turn for the worst and I needed the original mistake made at branch level resolved. Lulu (branch manager) at the Bridge branch was to call me back to confirm if my address was corrected. She never did and Nicolas has not followed up.
I had to query this once again. I made contact with Nicolas as my health has taken a turn for the worst and I needed the original mistake made at branch level resolved. Lulu (branch manager) at the Bridge branch was to call me back to confirm if my address was corrected. She never did and Nicolas has not followed up.
I had to query this once again. I made contact with Nicolas as my health has taken a turn for the worst and I needed the original mistake made at branch level resolved. Lulu (branch manager) at the Bridge branch was to call me back to confirm if my address was corrected. She never did and Nicolas has not followed up.
I had to query this once again. I made contact with Nicolas as my health has taken a turn for the worst and I needed the original mistake made at branch level resolved. Lulu (branch manager) at the Bridge branch was to call me back to confirm if my address was corrected. She never did and Nicolas has not followed up.